What items do I need to bring to nursery for my child?

You need to bring very little with you in addition to what the nursery already provides. However, here are some suggestions.

  • Changes of clothes – in case of accidents. Please make sure these are clearly labelled with your child’s name. (Plenty of spare clothes if potty training is in progress). Accidents can sometimes happen especially when they are busy enjoying themselves.
  • Nappies – only if you wish to provide your own. You can bring in a reasonable amount for us to keep at the nursery, and we will let you know when your child needs more.
  • Wipes/Baby Lotion/Cotton Wool – only if you wish to provide your own. Again you can bring in a reasonable amount for us to keep at the nursery, and we will let you know when your child needs more.
  • Food and drink – for your child, if you wish to provide your own. Please discuss this with your child’s keyperson because we can normally accommodate all types of dietary requirement ourselves.
  • Comforters or dummies – that they may need throughout the day. Please make sure that these are clearly labelled with your child’s name.
  • Sun hat in the summer and hat, gloves, scarf, wellies and waterproofs in the winter – even if it is cold we will still be going out on trips, nature walks and out to play in the garden. We ask you to provide sun cream if the one we use is not suitable for your child.
  • An old T-shirt – would be great for any art and craft activities, as children do tend to get very messy. We will be using aprons during these activities but cannot guarantee your child’s clothes staying clean throughout the day.

We ask parents not to use plastic bags for their children’s belongings, as a safety precaution. Once again, please label all your child’s clothes!

Who should I speak to if I have any concerns?

In the first instance your child’s keyperson or room leader should be the first point of contact. Alternatively, please come and see any member of the management team in the office. In the highly unlikely event that an issue is not addressed satisfactorily, we have a Complaints and Grievance Procedure which outlines our escalation process. (Please see the parent’s notice board.) Parents may also contact the Proprietor of the nursery, Lewis Wood.

What happens if we have concerns about your child?

If we have any concerns over the development of your child then we will discuss these with you on an informal basis. We would hope that together we can identify the appropriate help that may be needed. If the concerns are affecting your child’s development we can provide a fuller assessment by contacting your Doctor or Health Visitor, and with your permission, provide relevant feedback and observations. The nursery will also assist in implementing an assessment or referral if a child has Special Needs. The earlier a child is diagnosed with a problem e.g. hearing or speech impairment, behavioural issues, dyslexia, dietary allergy etc, the earlier treatment can be prescribed.

What is the key information we need to have?

  • Care Plan – we need to know all about your child to enable us to help your child settle. We ask you to complete a care plan for your child with our allocated key person and to let us know about any issues or concerns you may have.
  • Documentation – we ask you to complete all other relevant forms given to you prior to your child starting at the nursery.
  • Emergencies – we must have full details of how to contact you in case of an emergency, and have at least two other contactable people available in case we cannot reach you. You must let us know immediately if any of these details change.
  • Collection arrangements – We need to know about the collection arrangements for your child; if you change these arrangements we must be notified beforehand. We reserve the right to refuse collection of any child without prior notification to us of a change of person.
  • Change of details – please let us know if any of your details change, especially your mobile or landline numbers.

How do we deal with sickness and accidents? 

  • Sickness– we ask that you do not send your child to nursery if they are sick. If we have to contact you because your child is unwell we ask that you respond immediately. We operate a 24-hour exclusion policy if your child has diarrhoea or sickness, as recommended by the Environmental Health Department.
  • Infections – if your child has an infectious disease e.g. chickenpox, we ask that they are completely free of infection before they return. We will accept advice from doctors or the NHS Direct. If your child is prescribed anti-biotics, we operate a 48-hour exclusion policy. When they are well enough to return to nursery, we will be happy to carry on giving your child their prescribed anti-biotic. Please remember if a child returns to nursery before they are fully fit, they may infect other children, or catch another infection because their immunity is low.
  • Medication – if your child is on a prescribed medication then we will be able to give this on your behalf, subject to you signing the medication consent form. If your child is asthmatic and uses an inhaler, then we will need a spare one, which is clearly labelled for nursery. We also ask for parents to complete a medical form and provide us with other relevant details, e.g. a Doctor’s note. We really do ask for your co-operation over sickness and hope that you appreciate this.
  • Accidents in nursery – If your child has an accident whilst at nursery we will tell you what happened and what action was taken. You will be asked to sign the accident book in your child’s room. If the accident is of a serious nature you will be contacted immediately. Any head injuries will be recorded as normal and a monitoring form completed.
  • Accidents at home – if your child has an accident at home we ask that you tell us so that we are aware of the nature and extent. You will be asked to sign the home incident book to confirm details about the injury. Under the Safeguarding Children procedures if a significant injury is noticed, then we have a duty to inform the relevant department at the Local Authority. We will then be advised as to how the injury should be investigated. At all times we put the welfare of the child as our primary concern. We do hope that you will understand our position on this.

What is our policy for communicable diseases?

One of our key concerns is the health and well-being of the children and staff at the nursery. Inevitably, there will be incidences of sickness amongst children and adults alike. In order to minimise the risk of infection, we have produced a guideline of the more common infectious diseases and the incubation and exclusion periods that are associated with each condition.

Although we appreciate it can be very frustrating sometimes, the exclusion period from nursery following an infection is meant to safeguard others in the nursery as well as to ensure that the child returning to nursery following sickness has had ample time to recover. 


COVID Testing –  From 1st April 2022, the government has announced that free LFT and PCR testing for coronavirus will cease, except for some vulnerable groups. Going forward it will be the responsibility of the individual/employer to decide if they wish to continue asymptomatic or symptomatic testing. There is also no legal requirement to self-isolate if you have COVID or have been in contact with someone with the virus, although guidance suggests that isolation for 3-5 days should be observed in the event of a positive test. If employers want to continue checking whether their employees have coronavirus, then they will need to pay for the relevant test.

Nursery Staff  – There is no longer any requirement for early years staff to continue the COVID-19 asymptomatic testing programme and we can confirm that as from the 1st March 2022, our staff will be discontinuing their daily/weekly LFT / PCR testing. For the future, we will treat COVID like any other infectious disease. Whilst we cannot demand a COVID test be taken, the nursery will continue to make staff aware of how to manage the signs and symptoms of COVID, and at the same time we will maintain a supply of LFT test kits. If a staff member tests positive for COVID they must remain away from the nursery for a minimum of 3 days. We will contact the staff member on the 3rd day to make any decisions about returning to work based on symptoms and ongoing tests.

Child testing positive for COVID-19 – In the unfortunate event of a positive COVID-19 test result for any child at our nursery, we will ask that children remain away from the nursery for at least 5 days, or longer if they are still noticeably unwell. If a child returns to nursery and is still showing signs of being unwell, we may ask you to continue to keep your child at home until symptoms disappear.

Family member(s) testing positive for COVID-19  – If a close family member / someone in the household tests positive for COVID-19, unless your child is showing symptoms of being unwell or tests positive, then please attend nursery as usual. Whilst the isolation rules have now changed, if unfortunately there is COVID in your household, we would ask parents / carers to carefully consider who is responsible for the drop-off and collection of your child at nursery and help us to minimise the risks of infection to others.

Self-isolation – There is no longer a legal requirement for people to self-isolate following a positive test for COVID-19. In the event of a positive test, we will encourage individuals to follow the government guidance and isolate for the recommended period. It is good public health practice to stay at home if you are unwell with COVID or any other respiratory illness.

Children who are unwell – If a child is generally unwell at nursery in terms of a temperature, cough or other common signs of infection, in line with our normal health and safety policy, we will contact parents / carers to collect your child as quickly as possible. Similarly, please do not bring your child to nursery if they have symptoms of being unwell.

Parents / Carers coming into the nursery – whilst the Department of Education has stated in its guidelines that restrictions can be lifted, we like many nurseries will continue to request that children be dropped off and collected outside the nursery. We are continuously reviewing this policy and we will keep you updated.

Face Coverings – There is no longer any requirement to wear face coverings or visors, either inside or outside our nursery. However, if staff, parents / carers would like to carry on wearing a face-covering, we will naturally respect your wish to do so.

Ongoing impact of COVID on our nursery – since the beginning of the year, we like many schools and nurseries have experienced significant staff shortages, and in some COVID outbreaks, we’ve even been compelled to close rooms.  Whilst the ‘Living with COVID’ guidelines state that even if someone has tested positive, it is their or the employer’s choice whether to come into the workplace, in practice to do so would be utterly unfair on others who may be exposed to the virus. Regrettably, we anticipate that the infection will continue to cause staffing and operational issues for some time to come, and in the circumstances, we ask for your ongoing understanding. Unfortunately, if your child is away from nursery through COVID related reasons, then we will need to treat this absence in line with our normal infection policy, and we are unable to provide refunds. If on the other hand we are unable to provide childcare, for example we are compelled to close a room(s) because of COVID, then we will refund 50% of your fees for the first week and 75% thereafter up to a maximum of 4 weeks. A further decision will be made in the unlikely event of closure lasting more than 4 weeks.

Chicken Pox

  • The incubation period is 7 to 21 days.
  • The period of communicability is from day 1 to 7.
  • Minimum exclusion period is 5 days from appearance of the last crop of spots.


  • The incubation period is 3 to 5 days.
  • The period of communicability is whilst the organism is present in stools, but mainly whilst the diarrhoea is present.
  • Minimum exclusion period is 24 hours after the diarrhoea has ceased and a normal stool has been passed.

Conjunctivitis / Pink Eye

  • The incubation period is 1 to 7 days.
  • The period of communicability is during course of active infection.
  • Minimum exclusion is 24 hours after the treatment has started and the discharge/secretions have cleared.


  • The incubation period is 3 to 11 days.
  • The period of communicability is whilst cysts are present in the stools, but usually while diarrhoea is present.
  • Minimum exclusion is until 24 hours have passed with no diarrhoea and a normal stool has been passed.


  • The incubation period is 2 to 5 days.
  • The period of communicability is whilst the organism is still present in the nose and throat.
  • Minimum exclusion period is until declared medically fit.


  • The incubation period is 1 to 7 days.
  • The period of communicability is whilst the organism is present in stools.
  • Minimum exclusion period is until declared medically fit.

Fifth disease / Slapped Cheek Syndrome

  • The incubation period is 4 to 20 days.
  • The period of communicability is greatest before the onset of rash.
  • No minimum exclusion if clinically well.

Food Poisoning including Salmonellosis 

  • The incubation period to 2 to 48 hours depending upon the cause.
  • The period of communicability varies according to cause.
  • Minimum exclusion time depends on age group and risk factor.


  • The incubation period is 5 to 25 days.
  • The period of communicability is whilst the diarrhoea and a normal stool has been passed.

Glandular Fever

  • The incubation period is 28 to 42 days.
  • The period of communicability may be some months but spread by only very close contact.
  • Minimum exclusion period is until fit and well.

Hand, Foot & Mouth Disease

  • The incubation period is 3 to 5 days.
  • The period of communicability is 2 to 3 days before onset.
  • The minimum exclusion is until well.

Hepatitis A

  • The incubation period is 15 to 50 days.
  • The period of communicability is 7 days before to 7 days after onset of symptoms.


  • Minimum period of exclusion is until treatment is instituted and lessons have been covered.


  • Until treatment has been given.

Ringworm of Feet/Athlete’s Foot

  • It is unnecessary to exclude from swimming or barefoot activities but treatment is advisable.

Ringworm of the body

  • No exclusion once treatment has started.

Ringworm of the Scalp

  • No exclusion once treatment has started.


  • Until adequate treatment received. This usually takes one day.


  • The incubation period is 4 to 12 weeks.
  • The period of communicability is whilst the organism is present in the sputum.
  • Minimum exclusion is until completion of 2 weeks treatment with appropriate antibiotics.


  • The incubation period is 7 to 21 days or if paratyphoid fever 7 to 10 days.
  • The period of communicability is whilst the organism is present in stools / urine.
  • Minimum exclusion period is on advice from EHO.

Whooping Cough/Pertussis

  • The incubation period is 7to 10 days.
  • The period of communicability is from 7 days after exposure to 21 days after onset of paroxysmal cough.
  • Minimum exclusion period is 21 days form onset of paroxysmal cough unless treated with antibiotic when child may return after start of treatment.

Verrucae/Plantar Warts

  • Exclusion is unnecessary.

How do we communicate to parents and carers?

  • Parent and Carer Meetings – We will be holding regular parents meetings throughout the year. You will have the opportunity to discuss your child’s progress with their individual key person, and look through their development reports and observations. This will also be a time to meet other parents and get a better understanding of your child’s day at nursery.
  • Social events – We will be holding a variety of social and fund-raising events throughout the year such as the Summer Fayre, Red Nose Day, Christmas parties and trips to the Theatre.
  • Daily feedback – at the end of your child’s day at nursery your child’s key person or other appropriate member of the room team will give you information about your child’s day. Generally our policy on food, sleep and toilet habits is to inform you of any exceptional patterns of behaviour that we have noticed during the day.
  • Parent survey – throughout the year we will send questionnaires out to parents for feedback, idea’s and comments.

What should I do if I wish to escalate an issue?

The nursery works very hard to provide an environment that is appropriate for you and your child. We will work in partnership with you and welcome any comments or suggestions that you may have with regards to the nursery or your child. The nursery has an open door policy which means that we encourage and welcome feedback to help us improve and to respond to significant issues.

However, from time to time, there may be issues that can only be resolved via an escalation procedure. If you feel that you would like to discuss an issue at a more appropriate level then the following procedures apply:

  • In the first instance you would discuss any concerns you may have with the individual member of staff caring for your child.
  • If you are not satisfied or would like a different perspective on the issue then please refer to the Nursery Manager, Deputy or Room Leader.
  • In the event of an unsatisfactory solution being reached at this stage please refer to the Proprietor of the nursery, Lewis Wood. Regardless of the severity of the issue, Lewis is available at all times to discuss any aspect of the nursery or your child. Please see the section 1.3 Nursery Overview for contact details.
  • If the issue still has not been dealt with satisfactory, and you have not done so already, please write down the details in the form of a letter or an email. Please send this letter to the nursery office or our email at office@wishingtreenursery.com.
  • If having discussed the issue with the Proprietor, you are still unhappy with the response and action, then we can make arrangements for a third party to be involved such as a Surestart representative or member of the CEYC (City Early Years and Childcare) team.
  • At any stage in the discussion, a parent or carer may wish to seek the advice of our regulatory body, OFSTED (Office for Standards In Education). Our Ofsted number is EY263128.


Piccadilly Gate

Store Street


M1 2WD

T : 0300 123 1231

Textphone : 0161 618 8524

E : enquiries@ofsted.gov.uk

W: www.ofsted.gov.uk

  • In accordance with guidelines from OFSTED, any serious complaints will be recorded in a nursery complaints register which will be made available for public scrutiny. If you do not wish the issue to be recorded in this way, or as happens in most cases where the issue is resolved amicably, then we will not record the details in our complaints register.

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